Internet intermediaries play a pivotal role in enabling online communication by performing functions such as transmitting, hosting, caching, and moderating content. A new framework emphasizes the importance of thoughtful policymaking to ensure these intermediaries can support the Internet’s core functionalities without stifling creativity or restricting communication. Poorly designed policies targeting intermediaries may weaken Internet security, harm competition, and restrict user participation. The paper outlines principles for crafting effective policies, including conducting Internet Impact Assessments, narrowly scoping regulations, and protecting intermediaries from liability for user-generated content.
The report also examines global legislative frameworks, including Section 230 in the U.S., Brazil’s Marco Civil da Internet, and the EU’s Digital Services Act, highlighting their critical role in fostering Internet growth and user participation. It warns against intermediary-focused approaches like notice-and-takedown regimes and over-moderation, which risk undermining security and excluding users. By leveraging existing privacy, consumer protection, and non-discrimination laws, policymakers can address online challenges while preserving the Internet’s openness and reliability. The Annex provides detailed insights into intermediary functions, offering tailored policy recommendations to safeguard their integral role.
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